Moonkah Alerts

Today some of you had POP email issues - see below why, in the alert from the data center. BTW, whenever POP mail down you may go get your mail thru the webmail here: http://webmail.yourdomain.com

And now the update from the hardware team:

Just a fast update to let people know what is going on with email:

1. The ongoing network issues are still having some effect but it should have
minimal impact on mail (meaning you may see a bit of slowdown or have a connection
drop on occasion but nothing persistant due to this).

2. We have added extra servers to the spunky cluster (so if you have users on the
machine ’spork’ you should see an improvement in speed and a reduction in
connection errors). We added a total of four yesterday and one today.

3. We just corrected some load issues on looney (mailboxes on smaug) which were
causing slowness and connectivity problems.

Note: we are keeping an eye out for any further issues related to items 2 and 3 as
we want mail running as smoothly as it possibly can - we’ll make additional
adjustments if needed!

4. We are in the process of upgrading our mail database server - we have it worked
out so that this will cause minimal impact on our customers. The only noticeable
effect (other than better performance once it is completed) will be delays in
updates you make through the panel to mail services and this will be brief (for
example setting up a new email address right when we are changing the database that
stores your aliases will have to wait until the move is done as you cannot write and
move or new data will be lost - the delay should be no more an hour).

5. We are currently fixing an issue that is causing intermittent password failures
and will update this post as soon as that is corrected (we don’t anticipate this
to take much longer).
Update on this last one, 1:30pm PDT: The new mailmachines we added yesterday to ease
the load on the existing ones weren’t authenticating as expected - only those
using their email address as username were affected. The reason for the inconsistent
login success/failures is that when you are accessing the mail server you could be
using any of the ones assigned to your mail cluster, and if you happened to reach
one of the new ones, login failed. This is now fixed.

mir Wed, 09 Aug 2006 19:28:59 +0000