We were just informed one hour ago from our building management that an emergency maintenance window is scheduled for this Saturday morning, February 24th, at 1AM PST. UPDATE! The building has just changed the window to be 23 hours later.. it is now scheduled for Sunday morning, February 25th, at 12:01AM PST. This maintenance window [...]
Connection to one of our file storage servers is causing inability to check mail for some of our customer (only one group of servers -cluster- is affected). Example: ERROR: Connection dropped by IMAP server in webmail.
Has been fixed at 1:00pm Pacific.
Sorry for the inconvenience.
Resolved outage on mail clusters:
A network hiccup caused our load balancers to reset all connections to the backend authentication databases, which in turn caused all mail servers to need a reset to get their connections back.